Using Heavy-Bulky return options, handled by a specialty carrier team. 8' X 10' rugs delivered, I tossed plastic packaging and can't abide by chemical smell of rugs that is not dissipating. Seller". Full refund. Good luck getting the buyer to pay return shipping even tho that’s Amazons policy (if not wanted or needed buyer pays return shipping) and then the 20% restocking fee . Next, follow the online prompts and you’ll get a free shipping label which you can print and attach to the box. And something to think about when you are tempted to provide a pre-paid return label, it may very well create a return that otherwise would not have happened. No matter how you look at it, it dosent end well form you on this platform, its designed for the customer to always win in a situation like this on Amazon. [quote=“King”] Your item was delivered (date) and was as described. I just did all this right to the letter and the buyer opened a A-Z. Since it’s discretionary, you don’t need to pay return shipping…i assume that’s a relief. 8' X 10' rugs delivered, I tossed plastic packaging and can't abide by chemical smell of rugs. You MUST accept the item back and refund some portion of their cost. If you decide to charge a restocking fee you should explain that before the customer takes the time and spends the money to return the rug. Then when it arrives, we will inspect it and refund to you promptly per Amazon policy. If the item you're exchanging costs less than your original purchase, we'll refund you the difference. Just refund, the entire situation is speculative, maybe they will leave bad feedback, maybe they wont, maybe they will open A-Z, or maybe they wont. Insert a copy of your return authorization number (RMA) showing your name and address, inside the rolled rug. To return a gift, see Return a Gift. You can return items in the following ways: Using drop off services at locations that are convenient for you. If your metrics cannot withstand either of these you may want to consider if charging a fee is what you want to do. Select the department you want to search in, Select the item you want to exchange, and select a reason from the, This isn't the information I was looking for, Top subscription boxes – right to your door, © 1996-2020, Amazon.com, Inc. or its affiliates. If they file another return just cancel it as they have already filed so you basically answered a “technical question”. .noScriptDisplayLongText { display : block; } I returned one to Pottery Barn. There's a problem loading this menu right now. The customer has not returned the rug. Do you know the return policy on the rug if I don't like it? The fact that they opened it is not really a big deal. Even if the customer is an inmate in the Institute for Pathelogical Liars. Fold your rug into thirds. Using pickup options. Good luck. That rug really tied the room together, did it not? You agreed to accept returns for up to 30 days from delivery for ANY reason (including NO reason). There are no “open box” laws for rugs that I am aware of. Powered by Discourse, best viewed with JavaScript enabled, Buyer wants to return a rug as no longer wanted. We use a specific email to establish that the return is buyer’s discretionary and to defend against not-as-described and defective. Which is one of several reasons why you don’t issue a refund until you get the item back. Using Locker, Locker+, and Amazon Hub Counter locations for small packages. Buyer wants to return a rug stating the reason as no longer wanted/needed. I always tell sellers look at the bigger picture, if your sells are steady and good, And your doing well here and this dosent hurt you, then take it as a loss if the rug is unsellable…Write it off…This platform is about making money and thats it…, Asking for shipping or restocking fee will most likely end in an A-Z, Edited by: Homerun on Jul 22, 2015 1:30 PM, Edited by: Homerun on Jul 22, 2015 1:31 PM. You are not required to pay return shipping unless you sent them the wrong color… they ordered a red rug and you sent a black one…
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