Even that is not easy, as the needle is not centered as it should be when I first turn it on. Sewing machine, Customer service. The tension is constantly off. If you wish that your prior post be removed, submit a notarized letter. The reason I am complaining now is that this is the first time I have used it since the last time I contacted customer service. It usually takes up to five minutes (sometimes longer) to thread it, due to a factory flaw in step #1. It is a great time saver and gives you very professional results with minimum effort. I believe I still have a record of each time. Troubleshooting often gives a clue. The Singer 9985 is a mauve/pink color whereas the Singer 9980 is a blue color, and the Singer 9960 is white. It's great for larger projects, and I consider it to be an almost essential accessory for sewing machines in this price range. For me this is one of the stand out things about it. I have found the customer service representatives to be very unhelpful, unwilling to admit their company's failure, and rude to top it all off. IF they respond, they tip toe around the real problems. This happened about an hour into sewing. Hello, A few months ago I bought a Singer Quantum Stylist 9960 from America and let it bring to Belgium in Europe. High School or … I believe it was six weeks later, I emailed them again about the extension table. However I will add here that there may be an issue with quality control on some of these machines, as several people have reported having to return their purchase due to the machine being defective. I have pictures to show that the needle currently in there is a Singer brand. I have tried everything and it won’t sew just beeps. It is impressive how much Singer have managed to pack into the Singer Quantum Stylist 9960. The 9960 gets bonus points for coming with an extension table as standard. I can fix it manually through pushing buttons, but it resets itself each time I turn it off. I even gave it a name: Soa-Soh (pronounced sew-sew) However, it is the biggest waste of money I ever spent. I had a second hand 1962 Singer Touch ‘N’ Sew for 40 years. My Singer breaks the thread before the needle. But I’m hoping to be one of those who love this model. I never used them in my 9600. The sleek design of the Singer Quantum Stylist 9960 also includes a large, easy to read LCD screen with brightness control, which provides computerized stitch selection and customization at the touch of a button. Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2020 All During that time span was also when I noticed the factory flaw in the threading process. I will NEVER purchase another single item of the Singer brand. Thanks for your replies. Even I was smart enough to try that idea before complaining. This is a really pretty machine. It was suppose to be. Reason of review: I’m still getting used to it. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It's easily adjustable, and easily fixed to my project. The 9960 Quantum Stylist has the LCD on the vertical part of the sewing machine. The look is expensive. They’ll take care of this if Singer won’t. A friend with a different make of machine can access some really fancy lettering stitches online and so far I have found the stitches to be ok but not so fancy. Of course any such issues should be covered by the warranty, but let’s face it, having to return a machine because you got a lemon is about as fun as sorting out a bird's nest of bunched threads! Singer sewing machine part list (25 pages) Sewing Machine Singer 990B10 Parts List. I replied to her email with that information, but never received a reply. Give every piece a personal touch with five stunning fonts and well over 600 stitch applications. After inspecting the threading process, and brainstorming or HOURS what the problem could be, I did notice the crevice. Some of you may find this frustrating if it's not what you're used to! Also, I forgot to add that in one email the representative actually blamed me for the poor craftsmanship of this machine! Our content is free because we may earn a commission if you purchase products after clicking ads on our website. São Paulo Brazil Skill: Beginner. Member since 12/15/12 Posts: 1883. Singer sewing … There is definitely a bit of a buzz about the Singer Quantum Stylist 9960. They are absolutely no help at all. I am a very experienced seamstress, and I will tell you and anyone who is thinking of buying this or any other singer DO NOT DO IT. Never had a thread trimmer! Thank You for Your Reply! Private messages do not impact your company rating. Even though both the models are part of the Quantum Stylist line of machines, they look quite different. I have the same problem….The machine will not come on -just beeps. The machine also has a fairly standard automatic needle threader. Each time gets more and more difficult. The success of this model is good news for the Singer brand, which in recent years has been suffering with reports of slipping quality and poorly designed machines. Once again, they sent me the wrong part! Write a private message as Singer verified representative. I purchased the Singer 9960 about two weeks ago to replace my 20 year old Kenmore to primarily piece quilts. If you want to waste 400$ that badly, send it to St. Jude, or your local homeless shelter, or for that matter give it to one of the young, able to work kids that stand near the express way wanting money. There is nothing particularly of note about the screen on this machine. When my walking foot broke, they sent me a darning foot. I should not have to go adjust settings first thing after I turn it on, when all I want to do is sew a quick straight line stitch to mend a small tear on a shirt in under 30 seconds. I had read issues of suddenly eating your fabric. Has anyone else had this problem, and if so, were you able to find a resolution….if not, looks like I’ll be buying another singer…..40+ years with no problems. The Quantum Stylist 9960 has a sleek, good looking design, and it feels quite stable and sturdy. Roxanne from roxannestitches.com has stitched them all out, so you can see what they look like here. About late winter to early spring I attempted to use this machine again for quilting. It was the wrong part. Required fields are marked *. Get contact details that poster left for the company. Almost without exception I find needle threaders to be poorly constructed and flimsy, and this machine is no exception. That being said it can be a load of fun having access to such a wide range of stitches, even just for experimenting with! There are two interesting features on this machine which are quite handy. It is a fairly standard backlit black and white LCD screen, which does an okay job of displaying stitches and other information such as which presser foot is best for the job. I do admit that they did replace the B foot easily, but that was it. Hey, even just get a cheap $60 Brother like my first one. WOW!!! SewingMachineExpert.co.uk is a participant in the Amazon EU Associates Programme, an affiliate advertising programme designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.co.uk.